PNGLOCK.COM is committed to assisting people all over the world in practicing and mastering whatever it is that they are learning. When you share information with us, we can assist you in achieving that objective by assisting you in finding the appropriate literature and making your learning more efficient. This Privacy Notice explains how we collect and utilize the personal information you supply when you use our Service, including our website and mobile apps. This note clarifies:
- The information we collect and where we collect it from
- The ways we use your information
- The times where we might need to share information
- Choices you have about what we do and how to exercise your choices
- How to contact us if you have questions
Information We Collect and Sources
We need to collect certain information about you to provide you with the Service or the support you request. The type of information we collect can vary depending on how you access and use our Service. Additionally, you can choose to voluntarily provide information to us. Below we have described the types of information we collect and from where we collect it.
Information you Provide to Us to Use the Service
Account information. We collect the information you provide when you sign up for a PNGLOCK.COM account, log in to your account, communicate with us, answer our surveys, upload content, or otherwise use the Services. We request an email address and date of birth when you choose to sign up for the Service so we can provide the Services to you and allow us to comply with applicable regulations. Without this information, we are not be able to provide you with the Service.
Transactional information. Users who engage in financial transactions with PNGLOCK.COM, for example to purchase an upgraded membership subscription, are asked to provide additional information in order to complete the transaction, such as a credit card number, billing address and full name.
Visitors can always refrain from supplying certain information, but it may prevent them from engaging in certain PNGLOCK.COM services which require that information.
Information You Provide to Enhance Your Experience
You can choose to provide us with additional information in order to obtain a better user experience when using the Service. This additional information will be processed with your consent and/or to provide you with services you request. This information includes your survey responses, participation in contests, promotions or other marketing efforts, suggestions for improvements, referrals, or any other actions on the Service.
Information We Get Automatically When You Use the Service
We automatically collect information about you and how you use the Service, like when you create a study set, join a class, or view and interact with your or other users’ content. This information we collect includes:
Device information. Like most website operators, PNGLOCK.COM collects information about how users visit our site and the devices they use. We collect device-specific information (such as your hardware model, operating system version, device identifiers like IDFA and UDID, and mobile network information). PNGLOCK.COM may associate your device identifiers or other device information with your PNGLOCK.COM Account to help us provide consistent services across your devices.
Geolocation information. We may use your IP address to generate a general approximation of where you are located in order to provide you with an improved experience. We do not request access to or collect location sensor information, such as GPS or Bluetooth beacons, from your mobile device while downloading or using our mobile apps or services.
Log information. When you use PNGLOCK.COM, we automatically collect and store certain information about this activity. This data includes details of how you used our service, like your search queries, clicks and site navigation information, or study activity. It also may include data such as:
- Browser type
- Language preference and time zone
- Referring site, and the date and time of each visitor request
- Connection information like ISP or mobile operator
- Internet Protocol (IP) address
- Log-in and Log-out times
Information We Collect From Other Sources
We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
The information we collect about you from third parties includes:
Facebook Connect and Google Login. You have the option to log in to our site using sign-in services such as Facebook Connect and Google Login. These services authenticate your identity and provide you the option to share certain personal information with us, such as your name, date of birth, and email address, to pre-populate our sign-up form. You may, optionally, choose to provide additional information during the sign-up or linking process, such as a friends list, to enable certain features on PNGLOCK.COM.
Other users. PNGLOCK.COM may receive information about you from other users. For example, if another user chooses to use our referral service to tell a friend about our website, we may ask that user for their friend’s name and email address so we can send the invites on their behalf. You may contact us at https://pnglock.com/contact to request that we remove your information from our database.
Other partners and companies. PNGLOCK.COM may also receive information about you from other sources, including our partners, service providers or other third parties.
Information From Children
While PNGLOCK.COM is intended for users age 13 and over, if a child requests access to our website we accommodate them by offering a limited feature set and restricted website experience that removes certain features. We offer this restricted experience (“Child Account”) for accounts of all users below the age of 13 and for some users below the age of 16 where applicable under local law.
To create a Child Account, PNGLOCK.COM requires the user to submit a date of birth, username and email address. We collect a parent’s email address from a child under the age of consent if they attempt to register in order to notify the parent of their child’s use of PNGLOCK.COM and, where required, to seek parental consent for use of that data. We do not sell information from Child Accounts. We may share or distribute information from Child Accounts as described in this section and this Privacy Notice, including with parents in order to provide notice of use and gather parental consent, with third parties to support internal operations, and to provide the restricted experience on the Service to the Child Account.
We do not condition a child's participation or access to any activity on PNGLOCK.COM on the child providing any personally-identifying information or any more information than is reasonably necessary for that activity. We may use aggregated or de-identified information about children for research, analysis, marketing and other commercial purposes.
Third Party Service Providers. We use a restricted version of Google Analytics to limit data sharing and tracking on areas of our site and mobile apps that are accessed by children.
Parental Rights. Parents and legal guardians of children under 13 can consent to collection and use of a child's personal information without consenting to the disclosure of that information to third parties. Parents or guardians can review information their children under 13 have contributed to PNGLOCK.COM by accessing their child's account via password reset. Parents can also request that PNGLOCK.COM delete that information and refuse to allow PNGLOCK.COM to collect further information from their children by contacting PNGLOCK.COM at [email protected]. Learn more about this in our Managing your Account section below. PNGLOCK.COM may ask additional questions or take other steps to verify the identity of a parent or guardian before responding to a request to review or delete a child's information or a request to refuse further collection from a child.
Information We Collect From Other Sources
We collect information about you when you use the Service for a variety of reasons in order to support PNGLOCK.COM and to enable our team to continue to create engaging experiences for our users.
Providing, Analyzing, Improving and Developing the Service
We process the data we collect about you to operate, improve and develop the PNGLOCK.COM Service, including providing, maintaining, securing and improving our services, developing new ones, and protecting PNGLOCK.COM and our users. We are able to deliver our services, personalize content, and make suggestions for you by using this information to understand how you use and interact with our services. We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
Here are some examples of how we use this information:
- Providing, maintaining and improving the Service. Account information we collect from you allows us to help you log in, host your content, and use the various study tools we have. It also allows us learn about how you and others use PNGLOCK.COM to help create new activities and services, like PNGLOCK.COM Live.
- Improving, personalizing and facilitating your use of the Service. When you sign up and use a PNGLOCK.COM account, we may associate certain information with your new account, such as information about other PNGLOCK.COM accounts you had or currently have, and your prior usage of the Service. For example, we use information collected from cookies and other technologies, like pixel tags, to save your language preferences, so we will be able to have our services appear in the language you prefer. We do this in order to ensure that content from the Service is presented in the most effective manner for you.
- Measuring, tracking and analyzing trends and usage in connection with your use or the performance of the Service. In order to develop and enhance our products and deliver a consistent, secure and continuous experience, we need gather certain information to analyze usage and performance of the Service. We also use mobile analytics software to pursue our legitimate interests in operating and improving PNGLOCK.COM by allowing us to better understand the functionality of our mobile software on your device. This software may record information such as how often you use the application, the events and activities that occur within the application, aggregated usage, performance data, and where the application was downloaded from.
- Fulfilling any other purpose disclosed to you in connection with the Service.
Communicating with You About the Service
We also use your account information and information you provide to us to provide you with relevant information about the Service and to assist you in using the Service if required. These communications may include:
- Sending you information we think you may find useful or which you have requested from us about our products and services. We may send you information about the parts of PNGLOCK.COM you use or that may be relevant to you. While we primarily use our various product blogs to communicate this type of information and we expect to keep this type of email to a minimum, you may object to being contacted for these reasons using your personal contact information using the mechanisms provided in the PNGLOCK.COM service or using the information provided below.
- Conducting surveys and collecting feedback about the Service. We do this to evaluate the effectiveness of any updates we provide.
- Delivering assistance or answering support requests. We send you the information and support you request, including technical notices, security alerts, and other administrative messages to provide assistance for problems you may encounter with the Service or your PNGLOCK.COM account.
Protecting the Service and Maintaining a Trusted Environment
We use all categories of information we collect to maintain PNGLOCK.COM as a safe and secure platform for all our users, including appropriate enforcement of PNGLOCK.COM policies, as well as compliance with the law and applicable regulations. These efforts include:
- Preventing fraud, crime and abuse and the security and integrity of the Service. This includes investigating, detecting and preventing or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited or illegal activities or to otherwise help protect your account.
- Protecting our and third parties’ rights and property and enforcing our Terms of Service or other applicable agreements or policies, including our Community Guidelines and Honor Code.
- Verifying your identity. In some cases, we may need to verify your identity in order to protect the security and integrity of the Service and your account.
- Complying with any applicable laws or regulations. This includes appropriately responding to lawful requests for information from the government or third parties through legal process.
- Contacting you to resolve disputes, collect fees and provide assistance with the Service.
Advertising, Analytics and Marketing
In order to support the PNGLOCK.COM business and provide our users with relevant information regarding the Service and opportunities presented by partners, PNGLOCK.COM may use your personal information for marketing the Service. We may also communicate with you and others about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners. We may also displaying relevant advertising to you while using the Service. To learn more about how we display relevant advertising to you, and to exercise choices please read the Choices section below and our Ad and Cookie Policy.
Cookies and Other Similar Technologies
Technologies such as cookies, beacons, tags and scripts are used by PNGLOCK.COM and our partners' affiliates, or analytics or service providers, to collect and store data about our users in order to provide the Service in accordance with our agreement with you under the Terms of Service and are an essential technology for allowing PNGLOCK.COM to pursue our legitimate interests in operating and improving the Service.
Learn more about these tools and how you can control them in our Ad and Cookie Policy.
Information We Combine
We also collect some information from other sources and combine that with information we collect from you. To ensure a proper experience on PNGLOCK.COM, we combine information collected across devices, such as computers and mobile devices.
Other Uses
We may process data for any other purpose disclosed to you in connection with the Service from time to time. If we intend to process your personal data for a purpose other than that set out above and which is not compatible with the original processing purpose, we will provide you with relevant information prior to such processing and will obtain your consent where necessary.
How your Information Is Shared
Information You Choose to Share on PNGLOCK.COM
Certain information about you or activities you perform on PNGLOCK.COM may be displayed publicly, for example, information included on your user profile, classes you have joined, high scores you have achieved, or sets you have studied may be visible to others. Whenever possible, we provide you with choices about the privacy of your information on PNGLOCK.COM.
How PNGLOCK.COM Shares Information
PNGLOCK.COM shares your information in the following circumstances:
With your consent. We will share personal information with companies, organizations or individuals outside of PNGLOCK.COM when we have your consent to do so.
For external processing. PNGLOCK.COM provides personal and non-personal information to our partners, trusted organizations, vendors and other affiliated organizations to process it on our behalf. Some of these contractors and affiliated organizations may be located outside of your home country. Our providers process data in accordance with our instructions, Privacy Notice and any other appropriate confidentiality, security or other requirements we deem necessary in order to comply with PNGLOCK.COM’s obligations. By using PNGLOCK.COM, you agree to allow these companies to process your data on our behalf, regardless of where they are located. We regularly update a list of our partners, service providers and subprocessors, which you can view here.
To respond to legal and other requests and to prevent harm. PNGLOCK.COM will share all categories of personal information with companies, organizations or individuals outside of PNGLOCK.COM if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Respond to or meet any applicable law, regulation, legal process or other enforceable governmental request.
- Enforce our Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security or technical issues.
- Protect against and prevent harm to the rights, property or safety of PNGLOCK.COM, our users or the public as required or permitted by law.
With any successor to all or part of our business. If PNGLOCK.COM is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
For research purposes. From time to time, PNGLOCK.COM may release non-personal information in the aggregate or as part of anonymized datasets, for example, by publishing a report on trends in the usage of its website.
Your Choices About How We Use Your Information
Promotional Communications
You may receive promotional email messages from PNGLOCK.COM when you first interact with the Service or by making a request to us. You can opt out of receiving promotional email messages from PNGLOCK.COM at the time we collect your information by following the instructions on screen, in those email messages, or by changing your notification settings in your PNGLOCK.COM account. Opting out of receiving communications may impact your use of the Services. If you decide to opt out, we will still send you non-promotional communications, such as digital receipts and messages about your account or our ongoing business relations.
Who Can View Information You Post
Comments you post on our blog or in testimonials may be viewable by other users of PNGLOCK.COM and the general public and you should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from these areas, contact us at PNGLOCK.COM/feedback. We provide you the ability to control who can view and modify the content you have created on PNGLOCK.COM and to remove information about previous study sessions. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Cookies and Tracking Tools
To learn how to manage cookies and other tracking tools, and to read our Do Not Track Policy, please click here.
Managing Your Account
You remain in control of the information you provide to PNGLOCK.COM. You may review, edit or delete any information you submit to us at any time by signing into your PNGLOCK.COM account; however, deletion of this information may restrict your ability to effectively use the Service. You may also delete your account at any time. If you delete your account, all the study sets, folders, and classes that you've created will also be also deleted in accordance with our data retention practices.
For users with Child Accounts, the parent also retains control of the information the child provides to PNGLOCK.COM. Parents may review, edit or delete their child’s account’s content or account at any time by signing into the child’s account. If the parent deletes the account, all the study sets, folders, and classes the child created are also deleted. A parent may request updates or corrections to a Child Account’s registration information by contacting [email protected]. We will respond to these requests within a reasonable timeframe.
EU Resident Rights
PNGLOCK.COM processes your personal data only when we have a lawful basis for doing so. For example, some of the information we collect from you we need to enable use to deliver the Services to you and fulfill our agreement under the Terms of Service, sometimes we collect and process your data when you have given us consent to do so, sometimes we are required by law and regulations to collect and process this information about you, and, at other times, we consider it to be in our legitimate interest to collect and process this information, taking into consideration your privacy rights. In rare cases we also may be required to process your data to protect your vital interests or for a task in the public good.
European users also have several rights under the General Data Protection Regulation in certain circumstances, including the right to access, update and remove your personal data, object to particular processing, or file a complaint with our privacy team or a supervisory authority. You can find out more about PNGLOCK.COM’s approach to the GDPR, including how to exercise these rights, here. Note we may need to verify your identity before granting access or otherwise changing or correcting your information.
California and Nevada Resident Rights
California residents’ rights. If you reside in California and are not a job applicant, employee, or employee of another company interacting with us in your job role, you have the right to request what information we collect, use, and disclose. You also have the right to request that we delete your information. The easiest mechanism is to log in to your account and delete your account using the option available on your Settings page. To make a request through our support team, you can contact us at PNGLOCK.COM/feedback or email us at [email protected]. For requests submitted through our support team, we may need to take additional steps to verify you are the owner of the account, including confirming certain account information and ownership of the email address linked to the account. We will not discriminate against you because you have exercised any of your privacy rights under the California Consumer Privacy Act. You can designate an agent to make a request by having them execute a notarized power of attorney to act on your behalf.
Sales of personal information. Under California law, we are required to tell California residents if we “sell” information as that term is defined by applicable law. “Sell” means to share personal information with a third party for monetary or other valuable consideration. California residents, we do not sell your personal information based on our understanding of that term. We also have disclosure obligations in Nevada. We do not exchange Nevada residents’ personal information for money with anyone so they may license or sell the personal information to additional parties. We do not sell personal information of minors under the age of 16. Nevada residents may opt out of the future sale of their information to a third party so that they may license or sell information by emailing us at: [email protected].
How Long We Retain Your Information
PNGLOCK.COM retains your personal information for as long as your account is active, to fulfill our legitimate business purposes, or to comply with our legal obligations. When these conditions no longer exist, PNGLOCK.COM removes that information in accordance with our standard deletion processes. PNGLOCK.COM may retain and use non-personal information, including information which has been de-identified, aggregated, or anonymized, indefinitely.
We retain records of support tickets and other communications between PNGLOCK.COM and our users, for example support emails, survey responses, feedback submissions, or comments on our blogs or other posts, indefinitely in order to better manage our support processes, maintaining accurate business records, and identifying other trends. We reserve the right to publish these communications in order to help us clarify or respond to your request or to help us support other users.
How We Secure Your Information
The security of your personal information is important to us. PNGLOCK.COM takes measures reasonably designed to protect against the unauthorized access, use, alteration or destruction of personal information.
We use our best efforts to follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, our website and apps are designed to be protected by HTTPS encryption. When you enter credit card information on our order forms, that information is intended to be encrypted and is designed protected by our third-party payment providers. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. If you have any questions about security on our website, you can contact us at [email protected].
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have questions or wish to send us comments about this Privacy Notice, please contact us at https://pnglock.com/contact